We kindly ask that you familiarise yourself with our standard terms and conditions here, before you book. Just expand the headings below, to view and read.
( 50% Up Front Booking Fee)
Please Note - 50% of the full "Brochure Price treatment cost" is charged to your Payment Card on booking with us on-line, with the remainder balance payable on check-in / arrival to the Spa.
(20% On-Line Booking Discount)
The remainder, balance of your treatment cost, due on your arrival to the Spa, reflects and will include, your 20% on-line booking discount.
(Balance Payments by Room Charge)
Should you wish to charge services to your room, while in the Spa, you will need to have your payment card "Pre Authorised" for services , at the Hotel Reception first, even if you have paid for your hotel room by card already.
(Our Cancellation Policy)
Our policy is outlined below.
( 8-Days + )
You can fully amend your on-line Spa booking up to 8-Days in advance.
( Under 8-Days )
50% of the full (Brochure Price ) treatment cost is forfeited / charged on any and all on-line booking cancellations, less than 8 days in advance.
( On-line Guaranteed Lowest Price )
The price you pay on-line, is our "lowest discounted on-line sale price" we offer this price to you, in exchange for a committed appointment time. This eliminates "No Shows" for us, and we pass the savings directly on to you when you book on-line in advance. with us! That's 20% OFF the normal standard; "Advertised Brochure Price".
Bookings made / taken, over the phone OR in person, are charged at full "Advertised Brochure Price", with the same cancellation and booking policies applying.
Please, "Check In" with Spa Reception, a minimum of 20 minuets before your Treatment Start Time, in order to allow for:-, you Check In, Shower, Changing, Consultation, and relaxation time, before your treatments. If you "Check In", later than the recommended, 20 mins before your treatment Start Time, (Late Arrival) your treatment time may be cut short, in order to ensure our schedule remains intact, and other customers are not inconvenienced as a result.
We ask that you make your therapist aware on consultation, BEFORE your Treatment commences of any issues, medical or otherwise, example;- injuries, skin conditions, pregnancy etc that may reasonably affect the outcome of your treatment. In almost all cases, your treatment can be safely adjusted / tailored / modified for you! provided your therapist is made aware of your condition in advance, As part of our quality processes we screen each client prior to treatment.
No two people are the same, and we completely understand and respect "the individual! " in any case. Some of us like to chat a lot! some just simply don't.... preferring to stay completely silent, relishing the serenity of the experience. Some of our Clients want to be educated, and informed about the products and techniques we use, the treatment benefits themselves, and the best skin care products and routines that they can continue at home. Others honestly, could not care less, and just want to relax savor the personal moment in total silence. It's your choice, it's your time, So on your consultation form, we will ask you to tick, your requested;- "Level Of Engagement" with your Therapist, in advance of your treatment, select from ;- Low Level = (Don't even say a word... let me enjoy this!) Med = (Just talk me through the treatment) High = (General Chat, & Give me advise on a personal skin care routine) Just TICK the appropriate box on your consult form, YOU decide!
We kindly ask all clients to arrive and check-in at least 20 mins before your scheduled treatment time. Please keep noise to an absolute minimum., In particular we ask that young children are adequately supervised at all times in the spa building, as noise levels in the Pool Hall area are amplified by the water. We love kids!! and we do our utmost for the little ones too! Note - access to Spa treatment area, via the main corridor is strictly reserved for Spa Guests with appointments only. As a Spa guest you will be provided with a bath robe on "Check In" , and towels as required during your time with us. Disposable underwear is also available on request, or as needed, depending on the treatment you are having. We strongly advise you not to wear any valuables or jewelry to the Spa. Mobile phones are also discouraged, and should be left in your room or locker. Lockers are provided in the Spa. Please mind the Locker Key you are issued carefully, you can wear it on your wrist, OR there is a handy Safety Pin, for attaching on to your robe or towel! Please return your locker key to reception on departure. There are "Wicker Bins" for the disposal of your Bath Towels and Bath Robes, at the Entrance / Exit Lobby of the Changing area, and in front of the Pool Glass Door at the main Spa Reception. If you have, and intend using a Gift Voucher as full, or part payment, please present your Gift Voucher On Arrival & Check In, in order to ensure the absolute minimum of inconvenience for you on departure. You will be advised, and credited, any un-used portion of your Gift Voucher. Ladies, we recommend bringing a hair band. Note, ALL Spa Guests have full free use of our aquatic facilities, (Swimming Pool, Jacuzzi, Sauna, Steam Room, Leisure Pool) before, during and after your Treatments as required, so bring your swim wear too!
We reserve the right to move your "booked appointment time" forward for time to time, in order to optimise our schedule, (max 1/2 hour in most all cases). This will in no way effect the enjoyment of your treatments / spa day, but it is sometimes necessary in order to ensure the smooth running of the Spa. If we do move your appointment forward slightly, you will be notified and offered some light refreshments and time in our relaxation room, or Cafe.
We do our utmost to get things right from the very start, but we are human too!, and sometimes even with the very best of intentions, we too can get it wrong! In the unlikely situation that you are not entirely satisfied with any aspect of your Spa Day/Treatments;-
Please ask to speak with the "Spa Manager" - BEFORE YOU LEAVE THE SPA .
We are totally committed to listening, and resolving any issues you may have with your Spa Day to your total satisfaction on the day. However, there is very little that can be done, weeks and months later! Particularly when the matter was not raised directly with us at the Spa, in the first place!!! .As standard policy, we engage with all clients on departure prior to payment, and check that they are satisfied with the treatments and service they have received from us. If it's not right, ask to speak to the Spa Manager, immediately. "Please Don't Go without letting us know!" For us, your feedback is a golden opportunity for us to improve . You are assured of a non biased, sympathetic, sincere, and warm hearing of any complaint made to us, and a commitment to making things right there and then, on the day, before you leave. In these days of "on-line reputation" ONE bad comment on-line, can literally and unfairly, destroy a business. All we ask is that you tell us, before you tell the whole world!!! Please, give us at least the courtesy and opportunity of trying to resolve the issue for you, before you leave the Spa, fair enough?
Please read the above terms, conditions, and booking policies before booking your treatments below.
Bookings now been accepted from 31st August, 2023 onwards. If you would like us to make contact with you, prior to re-opening, please input your e-mail address below, thank you!